Warranty Policy

Paddle Board Kit Warranty Policy

Atwater Paddleboards, “Atwater”, provides a warranty for manufacturing defects on all new boards for three (3) year warranty from the date of delivery to the customer. The warranty encompasses Atwater Paddleboards that were purchased from an authorized Atwater Paddleboard Dealer in Canada.

Warranty coverage is not transferable and as such will only apply to the original purchaser of the paddleboard. Proof of purchase must be presented at the time of the warranty claim. It is the responsibility of the purchasers to inspect the paddleboard at the point of sale and satisfy themselves with the condition of the paddleboard at the time of delivery.

This warranty does not cover any damage that may be the result of misuse, unauthorized modifications or repairs, impact accidents, heat exposure/excessive exposure to sunlight, improper handling, improper transport, improper storage, abuse, poor maintenance or care, incorrect set-up, racing, or use in rental operations. Cosmetic flaws do not affect the functionality, structural integrity or performance of the board and are, therefore, deemed not applicable.

Atwater Electric Pump Warranty Policy

Atwater Electric Pumps, “Atwater”, provides a warranty for manufacturing defects on all new pumps and parts for one (1) year warranty from the date of delivery to the customer. The warranty encompasses Atwater Electric Pumps that were purchased from an authorized Atwater Paddleboard Dealer in Canada.

Warranty coverage is not transferable and as such will only apply to the original purchaser of the Electric Pump. Proof of purchase must be presented at the time of the warranty claim. It is the responsibility of the purchasers to inspect the Electric Pump at the point of sale and satisfy themselves with the condition of the paddleboard at the time of delivery.

This warranty does not cover any damage that may be the result of misuse, unauthorized modifications or repairs, impact accidents, heat exposure/excessive exposure to sunlight, improper handling, improper transport, improper storage, abuse, poor maintenance or care, incorrect set-up, or use in rental operations. Cosmetic flaws do not affect the electric pump's functionality, structural integrity, or performance and are, therefore, deemed not applicable.

Parts Replacement Program

We are offering new parts replacement. If you are missing a surf fin, paddle, hose or any piece/part from any Atwater Product. Please contact us and we will help you find the missing piece. Our goal is customer service service service. Please contact us at customerservice@atwaterlifestyle.com for further details.